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關于印發贛州市2019年“大眾評公務”工作方案的通知

發布日期:2019-05-29 15:14  來源:  發布部門:  字體:[ ]

 

                                      2019113

 

 

關于印發贛州市2019年“大眾評公務”

工作方案的通知

 

各縣(市、區)人民政府,市政府各部門,市屬、駐市各單位:

經市政府同意,現將《贛州市2019年“大眾評公務”工作方案》印發給你們,請認真貫徹執行。

 

 

 

 

                       2019527

 

 

 

 

 

 


贛州市2019年“大眾評公務”工作方案

 

根據中共贛州市委辦公室、贛州市人民政府辦公室關于印發《贛州市2019年度市直(駐市)單位績效考評工作方案》(贛市辦發電〔201925號)的通知要求,結合我市實際,制定本方案。

一、總體要求

以習近平新時代中國特色社會主義思想為指導,全面貫徹落實黨的十九大精神,堅持“服務大局、客觀公正、分類實施、公眾參與、注重實效、結果兌現”的評議原則,以“群眾滿不滿意”為主要評議標準,通過大眾評議,深刻查找各部門在“怕、慢、假、庸、散”方面的突出問題,督促被評議部門轉作風、提效率、敢擔當、上水平,高質量推進六大攻堅戰,建設“五型政府”,為同步奔小康提供堅強的作風保證。

二、被評對象

2019年“大眾評公務”被評對象分為四類,共146個部門(單位)。其中,市直黨群部門(單位)42個、市直政府部門(單位)54個、駐市單位10個、公共服務部門40個。

三、參評主體

參評主體主要包括:機關企事業單位工作人員、精準扶貧對象,以及2019年以來在被評對象辦理過行政審批、行政許可或生產生活相關事項、享受過相關部門扶持或扶助、接受過行政處罰、享受過公共服務、參與過司法活動的公民、法人和其他組織代表,縣(市、區)政府及部分鄉鎮。由調查機構按業務相關的原則抽取樣本,指導參評主體對相應的被評對象進行測評。

四、評議方式及內容

“大眾評公務”每季度評議一次,年度進行總評。通過電話調查、問卷調查方式進行。

1.對黨群部門。重點就被評對象的工作作風、服務態度、工作效率、履職履責等方面進行滿意度測評;

2.對政府部門和駐市單位。重點就“五型”政府建設進行評價,就被評對象的政治表現、創新能力、務實擔當、工作效能、隊伍形象等方面進行滿意度測評;

3.對窗口部門和公共服務部門。重點就被評對象的服務態度、辦事環境、辦事效率、繳費的便利程度、收費的公開透明化、行業風氣、投訴建議渠道、辦事流程進行滿意度測評。

五、計分方法

評議采取百分制計分,計分公式為:

黨群部門、政府部門、駐市單位評議成績=電話調查得分×50%+留置問卷調查得分×50%

窗口部門評議成績=電話調查得分×50%+留置問卷得分×40%+現場問卷(B1類)調查得分×10%

公共服務部門評議成績=現場問卷(B1/B2類)調查得分×100%

年度總評成績=一季度評議成績×25%+二季度評議成績×25%+三季度評議成績×25%+四季度評議成績×25%

六、等次評定與結果運用

考評等次分為優秀、良好、一般、差,以年度總評成績得分60分為合格線(考評等次為一般)。按被評對象年度總評成績得分自高分向低分排列,其中被評為優秀、良好等次的分別占被評對象總數的40%50%

(一)季度和年度的評議結果公布采取對內、對外兩種方式結合。對內公布指將被評對象在所屬類別中按照分值高低進行排序,排序結果向市領導匯報。對外公布指將被評對象在所屬類別中按照4個檔次進行排序,并在贛南日報、贛州市黨務公開網和贛州市人民政府網等媒體向社會公布。

(二)評議結果納入績效考核。其中,評議結果為“差”的單位,由市委、市政府進行通報。

 

 


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